1. About this notice
Cultivate Food and Beverage Pty Ltd ABN 59 670 424 076 (our, us, or we) is subject to the Privacy Act 1988 (Cth) (Privacy Act). Your privacy is important to us. This notice describes how we collect, hold, use and disclose your personal information when you use our services or apply for a position with us.
2. What is personal information
Personal information includes information or an opinion about an individual that’s identified or reasonably identifiable. This can include a person's name, age, gender, postcode and contact details.
3. What personal information we collect
We collect personal information about you when you request or use our services or when you apply for a position with us, including:
- information about your identity (such as your name and contact details);
- socio-demographic information (such as your age, gender, nationality, occupation, disability status, and cultural and linguistic background);
- information about your family and related persons (such as your authorised representatives, carers, or guardians);
- information contained in Australian government identifiers (such as Medicare card details);
- information contained in identity documents (such as driver’s license or passport);
- information you or someone acting on your behalf provides to us;
- information about how you interact with us and our service (including call records);
- information about the devices you use to access our service and how you use them;
- information required to provide a service or information you have requested; and
- any other information relating to you that you provide to us directly.
The information we collect may include sensitive information. For example, we may ask for health and medical information (including information about your disability) when we provide you with our services. If we collect this type of information, we will ask for your consent except where we are required or authorised by law to collect such information without your consent. We will treat your sensitive information appropriately and with utmost confidentiality and respect.
We may collect personal information from you directly, or from third parties including someone acting on your behalf such as a parent, carer, guardian or an authorised representative.
Where you have provided us with the consent to do so, we may disclose your personal information to your appointed representative (such as a family member, carer, or guardian) in order to provide our services.
4. Why we collect your personal information and what we use it for
We collect, use and disclose your personal information in order to:
- provide you with our services;
- manage our relationship with you;
- improve and ensure consistency of our services;
- cooperate with government agencies and law enforcement bodies (to comply with our legal and reporting obligations) and
- promote and provide you with services and activities that we believe you may be interested in.
Where you are applying for a position with us, we collect your personal information to assess your suitability and communicate with you about the outcome of our assessment and to notify you of any future opportunities.
5. Dealing with us anonymously
You may remain anonymous when you inquire about our services or make a complaint. However if you are a client and do not give us your personal information, we will be unable to provide you with our services as we require your personal information in order to provide our services.
6. Who we share your personal information with
If we collect personal information we may:
- use and disclose that information for the purposes stated above and in our Privacy Policy;
- pass that information on to others to assist us in delivering our services, including our service providers,
- disclose your personal information any person, agency or body where we are required or allowed by law
7. We do not send your personal information overseas
We primarily store and share personal information about you within Australia. However, some data may potentially be stored or shared overseas, most likely in the United States.
8. Our Privacy Policy and how to contact us.
Our Privacy Policy is available at this website: www.bedfordgroup.com.au.
Our Privacy Policy includes important information about our contact details, how you may access and/or correct personal information about you that we hold and how you may complain about any failure of us to comply with the Privacy Act and how we will deal with such a complaint.
You can contact us anytime or if you need to talk to us about our privacy practices by:
Email:Bedford@bedfordgroup.com.au (attention: Privacy Officer)
Telephone: 08 8275 0211
By post: Privacy Officer, PO Box 18 Melrose Park SA 5039